Oriola tested Trackway Delivery service

Oriola is a Finnish wholesaler, distributor, and service provider within the healthcare sector. Oriola’s daily deliveries and services cover all areas of healthcare: hospitals, pharmacies, hospital pharmacies, research centres and laboratories, dental care, and veterinary treatment. The retail sale of natural products and health food as well as consumer sales are also part of Oriola’s clientele.

Every day, thousands of customers are contacted by Oriola. The accuracy, efficiency, and functionality of the supply chain are of major importance for Oriola.

Correcting delivery faults requires extra resources and causes unnecessary additional costs to Oriola. Therefore, the company decided to try the new Trackway Delivery concept. The solution was offered to Oriola as a service and was activated in one day. Oriola chose some of its strategic delivery routes for the implementation of the first stage. Critical refrigerated transports with delivery schedules that placed special demands on the tracking were monitored.

With Trackway Delivery, Oriola could monitor in real time the progress of individual delivery boxes within the supply chain, as well as check the exact location of delivery units with the provided GPS data. The implementation of the service only required that drivers were supplied with suitable wireless end devices and GPS modules.

The benefits of the Trackway Delivery service according to Oriola:

Errors in the loading and unloading phases decrease.
Correcting error and deviation situations is faster.
The need for manual checks done by drivers decreases.
The cycle of delivery boxes can be monitored and wastage reduced.
With GPS, the real time location, next distribution point, and closest delivery unit can be checked, as well as if the delivery is on time/late.
Supervisors can monitor the functionality of the deliveries and measure delivery reliability in real time.
The tracking data is stored in the system, facilitating the processing of customer complaints.
Customers can be automatically informed about delays, which improves customer service.

According to Oriola’s Logistics Manager Juhani Jäppinen, Trackway Delivery facilitates the work of drivers by automating the manual part of their work. Trackway Delivery also automatically ensures that the right delivery reaches the right customer.

Trackway Delivery is an affordable, quickly implemented wireless tracking solution for deliveries. With Trackway Delivery, companies can monitor drivers, cars, and the efficiency and correct timing of deliveries, directly from their offices. The service enables compilation of deliveries’ location data and automatic deviation data alarms.